Toprankers Edtech Solutions Private Limited - SuperGrads

Recommendation: Upheld | Medium: Industry Member

The ASCI had approached the advertiser for its response in addressing the grievances of the complainant and

forwarded the details of the complaint, verbatim, to the advertiser with a request to respond to the same. The

advertiser was offered an option to seek an Informal Resolution (IR) of the complaint by modifying or withdrawing

the claim in the advertisement. The advertiser was also offered an opportunity for a telecon with the ASCI

Secretariat, which they did not avail and neither did they submit their written response.

The Consumer Complaints Council (CCC) viewed the Instagram advertisement and considered the complaint. The

CCC noted that no response was received from the advertiser prior to the prescribed due date as specified by the

ASCI Secretariat.

In the absence of response from the advertiser, the CCC concluded that the claim, “Another Milestone: 61 Selections

after 2nd Merit List”, was not substantiated and is misleading by exaggeration. The advertisement using the names

and photographs of the students is also misleading.

The said claim in the advertisement contravened Chapter I, Clauses 1.1, and 1.4 of the ASCI Code, and ASCI

Guidelines For Advertising Of Educational Institutions, Programmes And Platforms. This complaint was UPHELD.